CS action policy for FY3/2025
Achieving even greater results through ZD by the collective strength of "Renjin"*!
- Fundamental philosophyMaximize customer satisfaction within economic activities aimed at pursuing profits
- Priority items(1) Enhance customer satisfaction through participation by all; (2) Facilitate improvements through open communication; (3) Understand and adhere to rules; (4) Strengthen coordination both internally and externally
*A term used to refer to our employees within the Rengo Group, combining "Ren" from the company name and "Jin," meaning people in Japanese