The Rengo Group aims to provide comprehensive solutions for all packaging needs, support global logistics and daily life, and contribute to building a brighter future. In addition, based on the fundamental philosophy of human-centered management, placing people at the heart of our corporate operations, we respect human rights and are committed to creating comfortable workplace environments for everyone.
In recent years, Abusive Customer Behavior, such as significantly disruptive conduct or unreasonable demands, has become a social issue. Such behavior can harm employees' dignity and may adversely affect their physical and mental health as well as their work environment.
Based on the belief that it is an important responsibility of companies to protect the dignity of their employees and ensure an environment where they can work with peace of mind, we have established the Rengo Group Fundamental Policy on Abusive Customer Behavior.

  1. Definition of Abusive Customer Behavior

    The Rengo Group defines Abusive Customer Behavior as "situations in which a customer's demands are unreasonable, or the actions taken to fulfill such demands are beyond the limits of what is socially acceptable, thereby harming the work environment of the group's employees or those of our contractors."

    Examples

    • ･Physical attacks (assault, bodily injury, etc.)
    • ･Psychological abuse (threats, slander, defamation, insults, abusive language, forcing kneeling in apology, etc.)
    • ･Intimidating words and actions
    • ･Continuous, persistent words and actions
    • ･Restrictive actions
    • ･Discriminatory behavior or sexually harassment
    • ･Attacks on or demands made to individual employees
    • ･Defamation and slander on social media and the internet
    • ･Other abusive behavior

    The above are representative examples, and Abusive Customer Behavior is not limited to these examples.

  2. Response to Abusive Customer Behavior

    If such behavior is confirmed, the Rengo Group will take firm action as an organization.
    If the Abusive Customer Behavior continues, or we determine that the conduct is malicious, we will take strict action in cooperation with police, lawyers, and other relevant parties.

  3. Measures to Address Abusive Customer Behavior

    In addition to clarifying our corporate stance on Abusive Customer Behavior through this policy, we will undertake the following measures.

    • ･Disseminating and raising awareness of this policy
    • ･Establishing a consultation system
    • ･Implementing education and training
  4. Conduct of Rengo Group Employees

    To build good relationships with our stakeholders, the Rengo Group ensures that its employees communicate appropriately and engage with stakeholders sincerely.
    If, by some chance, the words or actions of an employee of the Rengo Group cause discomfort to any person, we will promptly investigate the matter and take the necessary measures.
    We also provide ongoing education and training to ensure that our employees do not engage in inappropriate speech or behavior.

Established on September 29, 2026