For Products to Be Used with Peace of Mind
Basic Stance
Rengo establishes the policy for customer satisfaction activities and undertakes initiatives as a whole company to provide products with value to society and improve customer satisfaction.
Policy for FY2021’s Customer Satisfaction Activities
Aiming to make zero defect activities fruitful!
Fundamental philosophy | Improve customer satisfaction to the maximum amid economic activities in pursuit of profits |
Promotion of Quality Assurance
To deliver safe products that can be used with peace of mind, the Head Office CS Subcommittee—which oversees the entire company—and Plant/Mill CS subcommittees are established to understand and manage the state of activities companywide. The Head Office CS Subcommittee meets twice per year to identify risks that would have a material impact on quality and deliberate on and determine key matters such as companywide action policies and measures to reduce these risks. The Plant/Mill CS subcommittees meet once a month to formulate specific measures for putting into practice the action policies established by the Head Office CS Subcommittee.
![Quality Assurance Structure]](img/anshin01.png)