Rengo establishes the policy for customer satisfaction activities and undertakes initiatives as a whole company to provide products with value to society and improve customer satisfaction.

To deliver safe products that can be used with peace of mind, the Head Office CS Subcommittee—which oversees the entire company—and Plant/Mill CS subcommittees are established to understand and manage the state of activities companywide. The Head Office CS Subcommittee meets twice per year to identify risks that would have a material impact on quality and deliberate on and determine key matters such as companywide action policies and measures to reduce these risks. The Plant/Mill CS subcommittees meet once a month to formulate specific measures for putting into practice the action policies established by the Head Office CS Subcommittee.